Refund policy

30-day money-back guarantee

You have 30 days from the day your order is delivered to return it for a full refund of the product price, as long as it's unopened and in the same condition it was delivered in.

How to start a return

Email us at hello@violecare.com with your order number. We'll reply within 24 hours with the return address and simple instructions. Please don't send items back before contacting us, because returns sent without instructions can't be processed.

Condition of returned items

Refunds are only given for items returned in the same condition they were delivered in: unopened, unused and in the original sealed packaging, with all parts and accessories included. Opened or used items can't be refunded, unless they arrived damaged, defective or wrong (see below).

Damaged, defective or wrong items

If your order arrives damaged, stops working or isn't what you ordered, email us within 30 days of delivery with a short description and a photo. We'll send a free replacement or give you a full refund, and we cover any return shipping.

Return shipping

For returns that aren't due to a damaged, defective or wrong item, the cost of sending the item back is paid by the customer.

Refunds

Once we receive and check your return, we'll email you to confirm. Your refund is then sent to your original payment method within 5 business days. Depending on your bank, it can take a few more days to appear on your statement.